Refund policy

Every effort will be made for your products to arrive safely and promptly.  Every effort will be made for your products to arrive safely and promptly.  Please expect at LEAST one business day (Monday-Friday) to process your order. Orders are not shipped on weekends or Holidays.

We have a 14-day return policy, on damaged or defective items.  Any issues must be addressed within 14 days of receiving your item to be reviewed as a return. 

To be eligible for a return, your item must be unused, in its original packaging. You’ll also need the receipt or proof of purchase. Photographic proof may be required.

To start a return, you can contact us at support@hiltairbrushstencils.com. Please note that returns will need to be sent to the following address: 19243 Blueridge Mtn. Rd., Bluemont, VA 20135 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded. 

You can always contact us for any return question at support@hiltairbrushstencils.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Photographic proof may be required.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. 
Unless the wrong item was sent, arrived damaged or defective, shipping fees are not refundable. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want, is to return the item you have, and make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hiltairbrushstencils.com.